At Shopyko, we believe in making your shopping experience as smooth as possible. Below, you’ll find answers to the most common questions our customers ask. If you don’t see what you’re looking for, feel free to [Contact Us] — we’re here to help.
1. When will I receive my order?
Orders typically take 1–5 business days to process, and delivery usually occurs within 7–15 business days, depending on your location. Some items may arrive earlier or separately based on warehouse availability.
2. How do I track my order?
At this time, we don’t offer real-time order tracking. However, we’ll notify you by email as soon as your order ships. For delivery status, you can always contact us directly with your order number, and we’ll be happy to check it for you.
3. Can I cancel or change my order?
We process orders quickly to ensure fast delivery. If you need to cancel or make changes, please contact us within 12 hours of placing your order. After that, changes may not be possible.
4. What if I receive the wrong item or a damaged product?
We sincerely apologize for any inconvenience. If your item is incorrect, damaged, or defective, please contact us within 7 days of delivery. Include photos if possible. We’ll work quickly to resolve the issue and offer a replacement or refund as needed.
5. Do you ship internationally?
Yes, we currently ship to most countries worldwide. Shipping times and availability may vary depending on the destination. All applicable customs or import duties are the responsibility of the buyer.
6. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more. Secure payments are processed through our trusted checkout partners.
7. I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder first. If you still don’t see it, contact us with your full name and the email address used at checkout, and we’ll resend your order details.
8. How can I reach your support team?
You can use the “Drop Us a Line” button above or visit our [Contact Us] page to submit your inquiry. Our team responds within 24–48 hours, Monday through Friday.
Let us know how we can assist you further — your satisfaction is our priority.